That's ironclad proof that you tried to upgrade before the July 29 deadline. If they can't get your Windows 7 PC upgraded, keep your receipt. If they can't get your Win 8.1 PC upgraded, they'll give you a new Dell Inspiron 15, free. If you live near a Microsoft Store, take your PC in and have them do the upgrade. I continue to recommend a series of simple steps: You'll find a lot of advice all over the web, only some of which seems pertinent. At that time, users should reach out to Microsoft Support or visit a Microsoft Store location so we can look into issues with the PC. A delay of one day would be highly unusual, but we recommend that users wait that long for the upgrade complete or to confirm there is an issue. Users can keep working as normal while the upgrade is in progress. We recommend the user wait until the upgrade completes before taking further action. Cancelling and trying alternate methods is unlikely to improve the experience and will reset any upgrade progress made.
An error message should be displayed in case of actual failure. In these cases, even if the progress percentage appears stuck, the upgrade is still running. This situation is not related to a specific upgrade tool and has been shown to happen with Windows 10 Upgrade Assistant, Media Creation Tool, USB media, and ISO media. The upgrade process usually takes 90 minutes or less to complete, but there is a very small subset of PCs, usually older or slower devices, where the upgrade process can take longer than typical. We are aware that a set of users are reporting a slow or seemingly-stuck upgrade experience when attempting to upgrade to Windows 10 or update between versions of Windows 10. įaced with an impending deadline, many are loath to follow Microsoft's official instructions, delivered by Microsoft engineer and Answers Forum moderator Arvind Ram last week: And some of those folks are hitting a well-known problem: The upgrade installer stalls at 99 percent. Some, though, have given in to the pressure, and they're trying to get the free upgrade in before Friday's deadline. Many Windows 7 and 8.1 users have put off upgrading to Windows 10 - often for good reason.
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